𝘗𝘳𝘪𝘷𝘢𝘵𝘦 𝘊𝘶𝘴𝘵𝘰𝘮𝘪𝘻𝘦𝘥 𝘛𝘰𝘶𝘳𝘴 — 𝘌𝘹𝘤𝘭𝘶𝘴𝘪𝘷𝘦 𝘠𝘰𝘶𝘳𝘴. 𝘌𝘯𝘵𝘪𝘳𝘦𝘭𝘺 𝘗𝘳𝘪𝘷𝘢𝘵𝘦.
Effective Date: 19 Jun 2025
At Sincerity Cultural Travel & Tourism Sdn. Bhd. ("we," "our," "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services.
1. Information We Collect
We collect two types of information when you visit our site:
Personal Information: When you fill out forms or interact with our site, we may collect personal data such as your name, email address, phone number, and any other information you choose to provide.
Non-Personal Information: We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve their experience.
2. How We Use Your Information
We use the information we collect in the following ways:
To respond to your inquiries or requests, such as booking travel services or providing information about our tours.
To send you marketing communications, newsletters, or updates, if you have opted-in to receive them.
To analyze and improve the performance of our website.
To comply with legal requirements and protect our rights.
3. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your browsing experience on our site. Cookies are small text files placed on your device to help us analyze site traffic and track user behavior.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect certain features of the website.
4. Third-Party Services
We may use third-party services, such as Google Analytics, to analyze site usage and track the performance of our marketing campaigns. These services may collect information on their own, such as your IP address and interactions with the site. By using this site, you consent to the collection and processing of data by these third parties.
Google Analytics Privacy Policy: Link to Google's Analytics Privacy Policy
5. How We Protect Your Data
We take reasonable steps to ensure the security of your personal information. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security. We will, however, make every effort to protect your information.
6. Your Rights and Choices
Depending on the jurisdiction where you reside, you may have certain rights regarding your personal data, including:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we update or correct any inaccurate information.
Deletion: You can request the deletion of your personal data, subject to certain exceptions.
Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that we have collected personal data from a child under 13, please contact us immediately so we can take appropriate action.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer required, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
Company Name: Sincerity Cultural Travel & Tourism Sdn. Bhd.
Email: jyyy@sincerityculturaltravel.com
Phone: 085 441777 / +60142000531
Address: Lot 2501, Second Floor, Boulevard Commercial Centre, 98000 Miri Sarawak